01Resume
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Zoraiz
Sibtain

Software and AI engineer building reliable automation, enterprise systems, and human-centered AI products.

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Zoraiz Sibtain

01 / Profile

I turn slow, manual workflows into systems people can trust. My work spans production SaaS, LLM integrations, QA automation, and the operational details that make software hold up beyond a demo.

My approach is learn-by-building: understand the real constraint, ship a practical version, measure the result, and keep refining.

AI systemsAutomationQuality engineeringSaaS architectureTeam leadership

02 / Experience

Work Experience

Implementation Specialist

Maigrate

Aug 2026 — Present

Primary customer-facing technical lead for AI implementations — owning the full onboarding experience from kickoff through go-live.

  • check_circleOwn the customer experience through onboarding — kickoff, setup, training, and go-live.
  • check_circleBuild role-based enablement so every team learns the workflow that's actually theirs.
  • check_circleTest, debug, and validate implementations before and after launch.
  • check_circleTranslate what customers experience into clear, actionable briefs for engineering.
  • check_circleMeasure success by adoption and outcomes, not go-live dates.
AI ImplementationCustomer OnboardingTechnical EnablementQA & Validation

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Founder & Independent AI Developer

Shop Locally NYC

Nov 2025 — Present

Building AI-enabled SaaS products end-to-end, from agentic workflows and secure APIs to deployment and observability.

  • check_circleOwn the full product lifecycle from system design and LLM integration through cloud deployment.
  • check_circleEngineer agentic workflows with multi-provider models, MCP tools, and human-in-the-loop controls.
  • check_circleImplement JWT/OAuth, RBAC, rate limiting, audit logging, CI/CD, and production observability.
LangChainLangGraphOpenAIClaudeMCPLLMOps

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Quality Assurance Lead

True Security Consultant Limited

Nov 2021 — Dec 2024

Led and mentored 10 analysts, cut documentation cycles from five hours to 90 minutes, and accelerated root-cause analysis by 60% with AI.

  • check_circleAutomated SOP review and incident-pattern analysis across more than 200 production tickets.
  • check_circleLed end-to-end validation of a real-time vehicle tracking system.
  • check_circleHired, trained, and mentored 10 analysts while translating stakeholder needs into functional specifications.
AI AutomationQuality EngineeringLeadershipBusiness Analysis

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Software Engineering Intern

Imatic Technologies Limited

Apr 2021 — Oct 2021

Built Selenium test suites, supported CI/CD adoption, and partnered with developers to diagnose and validate production fixes.

  • check_circleCreated and maintained automated regression tests aligned with business rules.
  • check_circleIntegrated test automation into the delivery workflow to support CI/CD.
  • check_circleCollaborated with engineers to debug defects and validate fixes before release.
SeleniumCI/CDFull-stackDebugging

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IT Intern

Kian Joo Can Factory Bhd

Apr 2018 — Jun 2018

Maintained server backups, audited infrastructure, and implemented OTRS to reduce issue-resolution time by 30%.

  • check_circlePerformed daily server backup and integrity checks.
  • check_circleAudited hardware and systems across multiple locations to improve asset accuracy.
  • check_circleSupported internal troubleshooting and operational quality checks.
IT OperationsOTRSSystems

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03 / Capabilities

Tools I use.

psychology

AI & LLMs

OpenAI · Claude · Gemini · LangChain · LangGraph · Agentic workflows

deployed_code

Engineering

TypeScript · React · Next.js · Node.js · Django · .NET

shield_lock

Data & Security

PostgreSQL · MongoDB · JWT/OAuth · RBAC · Firebase

fact_check

Quality & Delivery

Selenium · API testing · Git · CI/CD · Observability

04 / Education

Built on strong foundations.

2019 — 2022 · Kuala Lumpur, Malaysia

Bachelor of Software Engineering

Taylor's University

Software engineering, object-oriented programming, web development, and database systems.